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Refunds and Exchanges

In-Store and On-Line Refunds and Exchanges

For a full refund or exchange, items must be returned to Murphy Gear within 30 days of purchase.

Footwear and workwear must be unworn, with original packaging, tags and receipt. We cannot accept returns for items that have been worn outside or on the worksite, even if they are later determined to be the wrong size. Please test footwear indoors in a clean dry location.

All returns are subject to inspection by Murphy Gear management. If products are determined to be worn or damaged, refunds will be denied.

There are no returns or exchanges on clearance items marked down by 40% or more.

Refunds will be issued using the same form of payment used during purchase, whether that be credit or debit.

Return Process for online purchases

Footwear and workwear must be returned unworn, in original packaging and with receipt. Items must be properly wrapped in paper or plastic.

Please do not send the original shoe box on its own. The shoe boxes are not sturdy enough to withstand damage in shipping. The box must be wrapped properly in paper or plastic.

Please ship your package prepaid to the following address:

Murphy Gear
Suite 105
580 Wright Ave.
Dartmouth, B3B 0H8

Initial shipping costs will not be refunded when a product is returned.

All returns are subject to inspection by Murphy Gear management. If products are determined to be worn or damaged, refunds will be denied.

Exchanges and returns in event of manufacturers’ defects

Murphy Gear offers a six month manufacturers’ warranty against defects on full price footwear. This does not cover wear and tear.

Return boots in store to Murphy Gear or call our customer service line for details.